Shipping policy
Shipping Policy
Thank you for choosing us! We are committed to processing and delivering your order as quickly and efficiently as possible.
Processing Times
All orders are processed within 1–3 business days.
During periods of high demand, product launches, or holidays, processing may take slightly longer.
Orders are not processed on weekends or public holidays.
Shipping Times
Estimated delivery times once shipped:
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United States: 5–10 business days
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Canada: 7–12 business days
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International: 7–15 business days
Delivery times are estimates and may vary depending on location, customs processing, and carrier delays.
High Demand & Fulfillment Volume
Due to the popularity of ShapeDrops/TrueHealthic products, occasional delays may occur when demand exceeds forecasted supply.
If this happens, we will continue processing your order and notify you of any meaningful delays.
We appreciate your patience as we work to ensure every order meets our quality standards.
Tracking Information
Once your order ships, you will receive a confirmation email containing your tracking number.
Tracking updates may take 24–48 hours to appear in the carrier’s system.
Incorrect Address Disclaimer
It is the customer’s responsibility to ensure the shipping address is correct at checkout.
If an incorrect address is provided and the order has already shipped, we cannot guarantee replacement or refund.
Lost or Delayed Packages
If your package is delayed beyond the estimated timeframe, please contact us at:
We will work with the carrier to locate your shipment and resolve the issue as quickly as possible.
Contact
For any shipping questions or order concerns, please contact our support team: